Privacy Policy

Privacy Policy - the basics

**Terms and Conditions / Service Agreement** **Business:** Elite Octa Clean **Location:** South Carolina, United States 1. **Services Provided** Elite Octa Clean offers residential and commercial cleaning services, including pest control when applicable, based on agreed schedules. 2. **Scheduling and Access** Clients must ensure safe access to the property; failure to do so may incur cancellation fees. 3. **Payment Terms** - Payment is due at service completion. - Late payments may incur fees. - Accepted methods: Digital ACH, Cash, Zelle, Cash App, www.Eliteocyaclean.com. 4. **Cancellations and Rescheduling** - Minimum 48-hour notice required. - Late cancellations may incur fees. . **Property Condition and Safety** Clients must disclose hazardous conditions, pest infestations, or unsafe environments, as services may be refused if conditions are unsafe. 6. **Pest** will not be performed if pests are visibly detected; no deposit refunds will be given. 7. **Recording and Documentation** With customer consent, we may record service areas for quality assurance and training purposes. 8. **HIPAA and Confidentiality** We adhere to HIPAA practices in healthcare settings, handling any PHI exposure confidentially. 9. **OSHA Compliance** We comply with OSHA standards and may adjust services if safety risks are identified. 10. **Non-Disclosure Agreement (NDA)** All employees and contractors are bound to confidentiality, protecting client information. 11. **Limitation of Liability** Elitea Clean is not liable for pre-existing damage, wear and tear, or damage from undisclosed hazards, with liability limited to service costs12. **Satisfaction Guarantee** Clients must report concerns within 24-48 hours; we will address issues reasonably. 13. **Governing Law** This Agreement is by South Carolina law. 14. **Agreement** By booking services, clients agree to these Terms and Conditions.